As an Interrail traveller, are I entitled to reimbursement of costs if a train is cancelled for a reserved train? On our last Interrail journey, this happened to us twice due to strikes in France and Germany. In France we were not informed in advance and only found out on the train that the train was not travelling to Barcelona but only to Perpignan (the strike was regional only there). To avoid getting stranded in Perpignan in the evening, we took the Flixbus to Barcelona. Afterwards, I applied to SNCF for compensation for the cost of the Flixbus plus the taxi in Barcelona (it was 2am on arrival instead of the planned 9.30pm), but both my electronic and paper mail requests were ignored. As a customer, I find this very unsatisfactory as we paid for the Interrail ticket as well as for the expensive seat reservation on the TGV (36€ per person). It worked better with Deutsche Bahn. The situation was similar, but at least they gave us a voucher for the amount of the extra costs.
As the travel was in April, I do not expect any more any reimbursement. But for my next Interrail travel, I want to know what are my rights in such a situation and how to get extra costs reimbursed.
