I had my iPhone stolen unfortunately with EURAIL GLOBAL PASS active on it. I'm on a trip today and I need to activate it on a new device. Somebody help! đĽ
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Phone stolen with Active Global Pass, need travel todayđ.
Best answer by seewulf
Open a case here :) https://eurail.zendesk.com/hc/en-001/requests/new
or try Twitter/Facebook
Only possible together with Customer Support :/
Maybe
+15Open a case here :) https://eurail.zendesk.com/hc/en-001/requests/new
or try Twitter/Facebook
Only possible together with Customer Support :/
Maybe
1 person likes this
+15open a case on the link suggested above or via Facebook,Twitter :)
The Eurail staff in this community is usally active during Business hours Monday to Friday :)
The Customer Service (via the link above or Facebook,Twitter) have on every day service staff active :)
Hello! I have the same problem. My phone was stolen with the pass and now I need to activate it on my new phone but it is not possible. I need to travel the say after tomorrow and send a request to the link. Is it possible to have it fixed before then?
Greetings,
Tanja
+15TanjavE wrote:
Hello! I have the same problem. My phone was stolen with the pass and now I need to activate it on my new phone but it is not possible. I need to travel the say after tomorrow and send a request to the link. Is it possible to have it fixed before then?
Greetings,
Tanja
Need help the global pass of my husband say is in other device and we never used..need to unlinked please and add to the phone again we are traveling now. Thanks
Liz DĂaz wrote:
Need help the global pass of my husband say is in other device and we never used..need to unlinked please and add to the phone again we are traveling now. Thanks
You need to contact Customer Support and ask for help. You need to clearly write that you are currently travelling and need immediate assistance. Use this form to contact Customer Support
https://eurail.zendesk.com/hc/en-001/requests/new
Liz DĂaz wrote:
Need help the global pass of my husband say is in other device and we never used..need to unlinked please and add to the phone again we are traveling now. Thanks
Kyle Van Vuren wrote:
the same thing just happened to me, traveling tomorrow pleas help!!!!
You need to open a request with Customer Support. Use the form below. Write your pass number, that you currently are travelling and that you need immediate help to continue travelling. Leo is not working until earliest on Monday.
https://eurail.zendesk.com/hc/en-001/requests/new
Kyle Van Vuren wrote:
There is no use making more than 1 request. If you enter more request that only spams Customer Support and makes it take longer time to get help.
Oh sorry! My apologies just nervous because I am traveling tomorrow
seewulf wrote:
Open a case here :) https://eurail.zendesk.com/hc/en-001/requests/new
or try Twitter/Facebook
Only possible together with Customer Support :/
Maybe
Unfortunately this happened to me yesterday and I am traveling tomorrow. Iâve just been shaken up by the whole thing. I didnât think about transferring global pass I need it on my iPad and I logged it with messenger but Iâm not sure if Iâll get it in time. Could
nomnomnomasaurus wrote:
Unfortunately this happened to me yesterday and I am traveling tomorrow. Iâve just been shaken up by the whole thing. I didnât think about transferring global pass I need it on my iPad and I logged it with messenger but Iâm not sure if Iâll get it in time.
The most important thing is to mention:
- Your pass number.
- That you are currently travelling, or that you need your pass tomorrow (it does not help to write âurgentâ or âASAP")
You would then normally be contacted within a few hours.
rvdborgt wrote:
nomnomnomasaurus wrote:
Unfortunately this happened to me yesterday and I am traveling tomorrow. Iâve just been shaken up by the whole thing. I didnât think about transferring global pass I need it on my iPad and I logged it with messenger but Iâm not sure if Iâll get it in time.
The most important thing is to mention:
- Your pass number.
- That you are currently travelling, or that you need your pass tomorrow (it does not help to write âurgentâ or âASAP")
You would then normally be contacted within a few hours.
wow they did it! Itâs like 1 am!!! Thank you so much
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