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Adding friends to trip not possible

  • 15 July 2021
  • 5 replies
  • 134 views
Anke Somers

Hi, 

I would like to make all the reservations for me and 2 other friends. We all have our own mobile pass.

When I try to add other travellers to the trip with their e-mail and pass number, an error keeps occurring.

Can somebody help me? 

Thanks in advance! 

Anke

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Best answer by Nanja 16 July 2021, 12:19

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5 replies

N
Userlevel 7
Badge +8

Hi Anke, what is the error exactly? Please provide details and a screenshot if possible.

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Anke Somers

Hi Nanja,

I entered their email and their pass number and it says it cannot be found.

 
N
Userlevel 7
Badge +8

Hi Anke, thanks for sending the screenshot. This is an issue on our side. As a workaround we can provide you with a Pass Cover number. Please provide me with your order number via a private message. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
O

Hello, I am having the same trouble. Pass cover number is required although I do not have access to it.

N
Userlevel 7
Badge +8

I'm glad its solved @olovik. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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