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Biglietto cartaceo NON arriva in tempo

  • July 19, 2025
  • 6 replies
  • 46 views

Buongiorno,

un mese fa abbiamo fatto la prenotazione (purtroppo solo cartacea!) per un treno Eurocity Milano - Friburgo. Il biglietto pare fermo a Bologna e non ci è ancora arrivato !! 

Cosa possiamo fare? 

Come procedere?

Grazie

Best answer by rvdborgt

You can make this reservation online and without any additional fees, e.g. on raileurope.com.

If the reservation doesn't arrive within the promised period, then the seller will have to give a full refund.

6 replies

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  • Railly clever
  • July 19, 2025

Where did you buy the reservation? How do you know that the reservation is in Bologna?

 


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  • Railmaster
  • Answer
  • July 19, 2025

You can make this reservation online and without any additional fees, e.g. on raileurope.com.

If the reservation doesn't arrive within the promised period, then the seller will have to give a full refund.


  • Author
  • Rail rookie
  • July 20, 2025

We did our reservation directly on Interrail site. The package started the 15 of June from NL to Italy, but returned in NL and now it se s to be in Bologna, an odissey … the package with our tickets had to arrive on 15/18 July and I fear they’ll never arrive.

it was’t possible to do a reserve on Trenitalia, OBB or DB, so we decided to do it there. Do you think we can require a refund to Interrail?
I try to look raileurope.com as you propose.


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  • Railly clever
  • July 20, 2025

There are several Freiburg. Are you going to Freiburg in Switzerland or Germany? 


  • Author
  • Rail rookie
  • July 20, 2025

Freiburg in Germany


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  • Railly clever
  • July 20, 2025

You can make that travel without reservations. Take a regional train from Milano to Chiasso or Lugano. From Chiasso/Lugano to Freiburg no reservation is needed. If you want, you can make a reservation from Lugano to Freiburg at DB.