Booking Eurostar seat reservations with a compensation voucher

Question

I asked the following question of AI. However I thought it would be wise to get some human input before proceeding!

Basically my wife and I traveled from Lille to St Pancras in January on Eurostar and were subject to a delay which meant we were able to claim e-vouchers by way of compensation.

I shall shortly be purchasing Interrail passes for the two of us for travel in September, with the first leg being on Eurostar from London to Paris. So my question is - can I use our e-vouchers to part pay for our seat reservations?

The answer I got back from AI was - yes. However this could only be done through Eurostar itself and over the phone. It also advised that normally there would be a £12 booking fee. However since there was no other way of making this booking that I should request that this booking fee be waived.

Would you agree with this? Anything else that you think I should take into account before moving forward on this?

Thanks in anticipation.

Peter

ralderton · Answer

Depending on the circumstances of your delay, you should’ve been offered the choice between cash, and a voucher (usually a higher amount than the cash offer). So if you were entitled to cash and weren’t offered it, there’s a case for going back to Eurostar and asking them to swap it, although that will be difficult.

There’s no harm asking Eurostar to waive the phone booking fee, but I see no reason why they should. There’s no promise that you should be able to use a voucher to buy a reservation.

It depends on the agent I guess. If you don’t like the first answer, hang up and call again.

Not finding what you're looking for?

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded