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Booking reservations - ''no trips booked yet''

George Kennaway

I have a Eurail pass. On it there are 2 trips (for early June). I have been able (at last) to book the reservations for Eurostar that I need. BUT - my wife also has a Eurail pass. On it is 1 trip that we do together. Eurostar reservation OK. But she has also booked a 2nd trip back to the UK (not with me - alone), which appears in HER app, and for THAT trip she wants to book a Eurostar reservation. At that point she is told that she doesn’t have any trips booked yet. What is going on???

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Best answer by AnnaB 3 June 2022, 18:28

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A
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If you have made the reservation for both of you for the Eurostar, then that reservation will be with you for both of you, and not with your wife. You wife's app will not know that you have made a reservation for her.

The reservations you make are separated from the pass, which is your ticket.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
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Userlevel 7
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But she has also booked a 2nd trip back to the UK (not with me - alone), which appears in HER app, and for THAT trip she wants to book a Eurostar reservation. At that point she is told that she doesn’t have any trips booked yet. What is going on???

Is that on the Eurail website? Then just create a trip there - although normally one should have been created automatically after buying the pass.

Alternatively, you can book a reservation at a French ticket office or by phone via SNCF: press #85 for English, no booking fees, reservation is sent via e-mail.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
George Kennaway

My wife’s trip back to the UK is to all intents and purposes an entirely separate trip ( we both go to Belgium, but I have return earlier than she does). The website is incredibly slow. We have been tearing our hair out all afternoon trying to sort this out. 

C
Userlevel 4
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Hello I hope that you've managed to make the single reservations back from Belgium. In case other travelers had the same question: you can simply tick the box of which traveler you want to make reservations for. After you've logged in, please navigate to seat reservations. A pop up should appear so that you can confirm for which trip and travelers you wish to make a reservation for. Simply select the appropriate travelers and continue with reserving your seats. 

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