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Can't book reservation - can't continue to traveler details to make payment

  • 4 July 2022
  • 7 replies
  • 190 views

Hi, i want to make a reservation for a train from LONDON ST PANCRAS INTL (United Kingdom) L to BRUXELLES-MIDI (Belgium) at 07:04 am on 30/7/2022, and i select the price and add to my cart, but when i click on "continue to traveler details" nothing happens and i can not proceed to payment. Plase help, this trip is important for me, if i can not book i will need a refund for all my eurail pass.
Thank you!

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Best answer by AnnaB 4 July 2022, 08:23

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7 replies

I’m in Italy and I am having the same problem. Were you able to get your reservation?

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@Ian Teichelmann @Aroliveras 

There is a limited number of pass holder seats on the Eurostar and on popular departures and during high season those sell out weeks, and sometimes months in advance.

The best place to see the availability of passholder seats on the Eurostar is 

https://www.b-europe.com/EN/Booking/Pass#TravelWish

 

If you have a Pass Cover Number you can make the reservation online with b-europe.

Otherwise you can call  b-europe and make the reservation. No need of Pass Cover Number.

The phone call is rather expensive.

https://www.b-europe.com/EN/Contact/Contact-Centre

 

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@Ian Teichelmann 

I checked the availability of passholder seats and right now there are at least 5 seats in 2nd class available on the departure from London to Brussels at 7.04 on the 30th of July.

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@Ian Teichelmann @Aroliveras 

You can now generate your own pass cover number here:

https://community.eurail.com/news-and-announcements-39/pass-cover-number-generator-is-live-5653

 

I’m in Italy and I am having the same problem. Were you able to get your reservation?

HI, i was able to book  today by using a windows PC and “Edge” internet browser, it worked perfectly. Before i was using Mac OS and google Chrome. 

@AnnaB Generating the code did not work either. When I was trying to book it did not find my pass.

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@AnnaB Generating the code did not work either. When I was trying to book it did not find my pass.

There seems to be a problem with the Pass Cover Number generator so that some numbers generated don’t work. Customer Supports technical personnel are working on the problem. Try using the Pass Cover Number I11111111 at b-europe and see if that works. @Aroliveras 

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