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Cannot add reservation to cart, says timetable has changed recently which is not true

  • July 11, 2021
  • 5 replies
  • 149 views
Lucy Becquart

I have tried different train times, always the same message

I know the train is running, timetable has not changed

Best answer by Nanja

Hi Lucy, please contact our Customer Support team directly via this form. They will be able to assist you further. Cheers:relaxed:

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5 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • July 11, 2021

hi :)

Which Route/Train on which day?

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Lucy Becquart
  • Lucy Becquart
  • Author
  • Rail rookie
  • July 11, 2021

Trying to book reservation from Agen to Montpellier Saint Roch on 14th July departing 3:37 pm

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Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • July 13, 2021

Hi Lucy, please contact our Customer Support team directly via this form. They will be able to assist you further. Cheers:relaxed:

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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  • vincentb
  • Rail rookie
  • August 25, 2021

Hi Lucy, I’m having the same problem on the same route (IC to Montpellier). I wonder, did you find a solution to this? I contacted the support already, but no reply yet.

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  • vincentb
  • Rail rookie
  • August 26, 2021

Ok I got a reply from customer support, in case it helps anybody else:

They told me to use the booking tool here https://travel.b-europe.com/Eurail-GE/en/booking-tgv#TravelWish

seewulf
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