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change travel day retroactive (mistake!!)

  • June 23, 2023
  • 2 replies
  • 122 views
ClaudiaK

I‘ve made a mistake!

I‘m going to travel with my son (10). We have got. the 7-days-global-pass.

I wanted to start the journey yesterday, but he became ill. Stomach! 🙈

So I deactivated the first trip, I thougt so: I just deactivated MY pass, I forgot to deactivate the trip on my son‘s pass. So for him the first travel day (1/7), the one out of the country, is already used.

How can I change that? Can somebody from the staff change it for me? Because my son obviosly HASN‘T TRAVELLED YET!
 I saw it by chance, filling in the new trip, because the child finally feels well again and I want to start travelling in three hours…I will get in trouble on the train! Don‘t I?

Thanks a lot.

Best answer by Al_G

Contact customer services through this form, they are the only ones that can alter a pass in this way but they are under no obligation to do so.

https://eurail.zendesk.com/hc/en-001/requests/new

If it is not sorted in time you will have to use the other inbound/outbound day for him if you are travelling today and wait for CS to assist you.

2 replies

A
Full steam ahead
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  • Al_G
  • Full steam ahead
  • Answer
  • June 23, 2023

Contact customer services through this form, they are the only ones that can alter a pass in this way but they are under no obligation to do so.

https://eurail.zendesk.com/hc/en-001/requests/new

If it is not sorted in time you will have to use the other inbound/outbound day for him if you are travelling today and wait for CS to assist you.

ClaudiaK
  • ClaudiaK
  • Author
  • Rail rookie
  • June 23, 2023

Thanks 🙏🏼

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