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Delayed Nightjet vienna to amsterdam 23rd October

  • 4 November 2023
  • 3 replies
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Was anyone else affected by the curtailed service of the Night Jet sleeper 40490 from Vienna to Amsterdam on the 23rd October 2023 leaving at 20:11pm the train was stopped in Passau by police searching for someone and we were told by the conductor to leave the train at Numermburg as the train would be delayed by at least four hours and we would then miss our onward connection from Amsterdam 

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Best answer by ralderton 4 November 2023, 12:33

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Userlevel 7
Badge +4

You should be entitled to compensation for the delay, and possibly reimbursement of extra expenses you incurred (extra reservations etc).

https://www.interrail.eu/en/support/delay-compensation

 

Userlevel 2
Badge +2

Was it an ÖBB train? This page had details on OBB’s compensation. 
 

https://www.oebb.at/en/reiseplanung-services/nach-ihrer-reise/fahrgastrechte/zugausfall-oder-verspaetung

Userlevel 2
Badge +2

And this is the form to fill out (OBB):

https://www.oebb.at/en/reiseplanung-services/kundenservice/refundierung-chatbot

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