My Eurostar was delayed and so I missed the connection in Brussels to go to Köln. I got a HTONAT endorsement form the Eurostar and wanted to get on the next train (to make my connection to Berlin), but the staff on the Thalys insisted that I had to pay for a reservation to go on it, even though no reservation would have been needed to take the earlier ICE had I not been delayed. Is this correct?
Best answer by BrendanDB
View originalThalys staff was wrong, they should know the rule. The HOTNAT paper exists exactly so that you don't have to argue with staff.
I guess now it's too late but otherwise I would come back and try to speak with someone else
Yes, that's what I thought, I just didn't want to stay on the train or buy a full-price ticket in case I was incorrect and couldn't get a refund for the fine/fee. Unfortunately now I have to wait at Liège for an hour, but hopefully other people in the same situation might find this and be helped!
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