I have a train reservation for a train departing in about 10 hours that I received from the train station as the Rail Planner app instructed and I need to add the reservation to my pass on the rail planner mobile app but am unable to do so. Can someone please advise me on this?
As an additional aside:
Four ticket booth operators spent two hours fidgeting with my phone at the train station where I booked the aforementioned tickets and we’re unable to add the reservation to our journey for the travel day that had been activated.
My wife and I have been traveling throughout Europe for the past month, we booked 3 reservations through the rail planner website and only one of the reservations added itself into our mobile passes the others we had to show the physical reservations and awkwardly explain to the train conductors that our travel days were activated but for some reason the reservations were not showing up on my phone. We were very fortunate to not have been fined during our journey and are extremely frustrated with how the app functions.
Best answer by AnnaBView original