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Eurail mailed paper ticket to wrong adress

  • 8 July 2022
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I had my paper ticket for a Paris-Barcelona reservation mailed to my friend’s place in Poland with my friend being the recipient as I won’t arrive there until July 21. The date of departure on the ticket is July 26. Yesterday, I checked the tracking and somebody at Eurail put my surname after my friend’s first name as the receiver, not his proper name as I entered it in the form. I absolutely 100% completed the form correctly. This is a silly mistake on Eurail’s behalf, but I’m concerned that because it is being sent registered mail, the postal company will not complete the delivery.  I emailed customer service and have not yet gotten a response.  What year is it? Why on earth is this mailed paper ticket a thing? Small mistakes like this can cause huge headaches. 

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Best answer by Camilo. 9 August 2022, 15:41

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Userlevel 6
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Hi @justinc 

Eurail/Interrail is working together with the railway companies, so customer can also access digital reservations instead of paper ones. If a wrong address has been entered for the delivery, it can only be changed by the courier and not by the customer service. In this case, I would advise to contact the PostNL or the local Courier and try to change delivery details. 

Have a lovely day!

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