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Eurostar date change problem

J

Hi,

I recently bought my Interrail pass and started to reserve seats. I would’ve need a ticket from Amsterdam - London on the 11st of August. I saw that there is no more seat on the Interrail site, so I checked the SNBC’s site. After pressing “Later trains” I found a train, got happy and reserved it… for 30th of August (accidentally). We have several other parts of the journey purchased so impossible to travel on the 30th of August.

I tried the date changing on SNCB and on Eurostar as well, but I should pay around 700 euros. Do you have any idea what to do now? I found alternative ways to London from Brussels, and it would be okay for me, but I already paid 100 euros to a seat I will not need. Maybe there is a chance to get my money back or change the reservation to 11th of August?

 

Thank you!

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Best answer by thibcabe 19 July 2023, 11:23

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18 replies

R
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Eurostar reservations cannot be refunded, only changed for a fee.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
T
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Userlevel 7
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You should be able to change trains for 15€ fee on eurostar.com

If there are no seats available from Amsterdam, choose a Eurostar from Brussels -> there are a few available on Friday 11th August.

Amsterdam - Brussels can be done using the hourly reservation-free IC

J

I tried it on both site but I should pay nearly 700 euros to change. It is the fare difference between the price I paid for the seat and the full price ticket for the new day. The amount is the same on both site.

J

I would go from Amsterdam to London.

J

I got this when I try to change my ticket on Eurostar:

 

BrendanDB
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As @thibcabe said, check availability Brussels-London. You have more Eurostartrains there, so more chances to find reservable spots.If you take the hourly intercity Amsterdam-Brussels and change in Brussel-Zuid/Midi you won’t pay a penny extra, other than the 15 EUR exchange fee for Eurostar.

If that doesn’t work out online, try to call or chat Eurostar to help you rebook.

J

Yes it is okay, but then I have to buy a new seat reservation from Brussels to London (another 100 eur for 3 people) and the recently purchased ticket is a loss. My only question is to somehow get a refund or a change. If the change would only cost 15 eur it is also less than the new seat reservations.

BrendanDB
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Quickly checked @juhaszmartin97 

From Brussels, plenty of availability for pass holders on the 11th of August.

 

 

J

Yes, This is the plan B, thanks!

BrendanDB
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Best get in contact with B-Europe or Eurostar, to get your reservations changed from Amsterdam to Brussels and explain your situation.

Online might have it’s limitations; I never tried rebooking a Eurostar ticket, with a change of train station.

https://www.b-europe.com/EN/Contact/Contact-Centre

J

I will try, thank you! Do you have some experience with the call centers? Are they trying to help?

BrendanDB
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I never called, but at the B-Europe ticket offices they’re always super helpful and friendly. So I guess it’ll be the same for the call centre. :)

T
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Userlevel 7
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B-Europe is very helpful yes. Eurostar might take a long time... so try B-Europe first

I guess you cannot change departure stations online

J

I called the SNCB but they could not help me :(

R
Rank
Userlevel 7
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I called the SNCB but they could not help me :(

Why couldn't they? Or should all aftersales be handled by Eurostar?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
J

Because there is no more Interrail place on the desired train. That’s why the website calculated with the full price ticket. Also there is no option to change the stations.

T
Rank
Userlevel 7
Badge +5

Well themselves should be able to change stations. Now contact Eurostar I'd say…

Worst case you have to buy new reservations from Brussels (but definitely do not pay 200€ or more from Amsterdam...)

J

I will not, its so expensive. We will then visit Brussels :)

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