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Eurostar date change problem

  • July 19, 2023
  • 18 replies
  • 510 views
J

Hi,

I recently bought my Interrail pass and started to reserve seats. I would’ve need a ticket from Amsterdam - London on the 11st of August. I saw that there is no more seat on the Interrail site, so I checked the SNBC’s site. After pressing “Later trains” I found a train, got happy and reserved it… for 30th of August (accidentally). We have several other parts of the journey purchased so impossible to travel on the 30th of August.

I tried the date changing on SNCB and on Eurostar as well, but I should pay around 700 euros. Do you have any idea what to do now? I found alternative ways to London from Brussels, and it would be okay for me, but I already paid 100 euros to a seat I will not need. Maybe there is a chance to get my money back or change the reservation to 11th of August?

 

Thank you!

Best answer by thibcabe

You should be able to change trains for 15€ fee on eurostar.com

If there are no seats available from Amsterdam, choose a Eurostar from Brussels -> there are a few available on Friday 11th August.

Amsterdam - Brussels can be done using the hourly reservation-free IC

18 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • July 19, 2023

Eurostar reservations cannot be refunded, only changed for a fee.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
T
Full steam ahead
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  • thibcabe
  • Full steam ahead
  • Answer
  • July 19, 2023

You should be able to change trains for 15€ fee on eurostar.com

If there are no seats available from Amsterdam, choose a Eurostar from Brussels -> there are a few available on Friday 11th August.

Amsterdam - Brussels can be done using the hourly reservation-free IC

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

I tried it on both site but I should pay nearly 700 euros to change. It is the fare difference between the price I paid for the seat and the full price ticket for the new day. The amount is the same on both site.

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

I would go from Amsterdam to London.

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

I got this when I try to change my ticket on Eurostar:

 

BrendanDB
Full steam ahead
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  • BrendanDB
  • Full steam ahead
  • July 19, 2023

As @thibcabe said, check availability Brussels-London. You have more Eurostartrains there, so more chances to find reservable spots.If you take the hourly intercity Amsterdam-Brussels and change in Brussel-Zuid/Midi you won’t pay a penny extra, other than the 15 EUR exchange fee for Eurostar.

If that doesn’t work out online, try to call or chat Eurostar to help you rebook.

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

Yes it is okay, but then I have to buy a new seat reservation from Brussels to London (another 100 eur for 3 people) and the recently purchased ticket is a loss. My only question is to somehow get a refund or a change. If the change would only cost 15 eur it is also less than the new seat reservations.

BrendanDB
Full steam ahead
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  • BrendanDB
  • Full steam ahead
  • July 19, 2023

Quickly checked @juhaszmartin97 

From Brussels, plenty of availability for pass holders on the 11th of August.

 

 

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

Yes, This is the plan B, thanks!

BrendanDB
Full steam ahead
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  • BrendanDB
  • Full steam ahead
  • July 19, 2023

Best get in contact with B-Europe or Eurostar, to get your reservations changed from Amsterdam to Brussels and explain your situation.

Online might have it’s limitations; I never tried rebooking a Eurostar ticket, with a change of train station.

https://www.b-europe.com/EN/Contact/Contact-Centre

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

I will try, thank you! Do you have some experience with the call centers? Are they trying to help?

BrendanDB
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  • BrendanDB
  • Full steam ahead
  • July 19, 2023

I never called, but at the B-Europe ticket offices they’re always super helpful and friendly. So I guess it’ll be the same for the call centre. :)

T
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  • thibcabe
  • Full steam ahead
  • July 19, 2023

B-Europe is very helpful yes. Eurostar might take a long time... so try B-Europe first

I guess you cannot change departure stations online

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

I called the SNCB but they could not help me :(

R
Railmaster
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  • rvdborgt
  • Railmaster
  • July 19, 2023

I called the SNCB but they could not help me :(

Why couldn't they? Or should all aftersales be handled by Eurostar?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

Because there is no more Interrail place on the desired train. That’s why the website calculated with the full price ticket. Also there is no option to change the stations.

T
Full steam ahead
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  • thibcabe
  • Full steam ahead
  • July 19, 2023

Well themselves should be able to change stations. Now contact Eurostar I'd say…

Worst case you have to buy new reservations from Brussels (but definitely do not pay 200€ or more from Amsterdam...)

J
  • juhaszmartin97
  • Author
  • Right on track
  • July 19, 2023

I will not, its so expensive. We will then visit Brussels :)

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