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Eurostar PNR code not valid

  • September 5, 2022
  • 3 replies
  • 221 views

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I just made reservations for 2 Eurostar trains through Eurail.  I received the confirmation email and it said to go the Eurostar website and enter the PNR codes to access my reservations there.  When I do that it says that the PNR codes are not found.  I’ve emailed both Eurostar and Eurail to find out why this could be.  I understand that it is taking a long time to receive an answer.  Has anyone had the same situation?  Thanks!

Best answer by Lcw

No.  The email says specifically that there is a glitch with Eurostar ticketing and you have to follow the link to Eurostar and enter your PNR on their website to retrieve your tickets/reservations. I have since heard from Eurail and Eurostar and everything is working now.

3 replies

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  • Full steam ahead
  • September 5, 2022

Are your tickets not attached to the e mail as a pdf file for printing?


  • Author
  • Full steam ahead
  • Answer
  • September 5, 2022

No.  The email says specifically that there is a glitch with Eurostar ticketing and you have to follow the link to Eurostar and enter your PNR on their website to retrieve your tickets/reservations. I have since heard from Eurail and Eurostar and everything is working now.


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  • Full steam ahead
  • September 5, 2022

Good

Enjoy your journey