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Frecciarossa booked sets

  • 29 February 2024
  • 11 replies
  • 102 views
Z

On Eurail web site, trying to book 2 reserved seats on Frecciarossad train between Bologna and Firenze.  Looks like I can do this but I see no step to reserve specific seats or have them assigned.   Do I select seats when I board?  

 

Would like to sort this out before I actually pay for them.

Is this normal or did I miss a step?

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Best answer by rvdborgt 29 February 2024, 21:01

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11 replies

R
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Userlevel 7
Badge +9

On the Eurail website you can't choose seats. They will be assigned automatically.

You can choose seats on www.raileurope.com (Desktop website only).

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Z

Thanks for the response but, I am on the desktop at  www.raileurope.com now and do not see a way to book reserve seats only (no ticket).

 

R
Rank
Userlevel 7
Badge +9

Thanks for the response but, I am on the desktop at  www.raileurope.com now and do not see a way to book reserve seats only (no ticket).

There is an option "Add rail pass”:

 

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Z

Thank you!

Got my seats booked. :)

Z

How long does it typically take to receive a confirming email from raileurope.com after the purchase of reserved seats?

T
Rank
Userlevel 7
Badge +5

It was pretty fast for me, maybe a few minutes. Did you check the spam folder?

Z

Has been 2.5 hours. Nothing in Spam. 

T
Rank
Userlevel 7
Badge +5

Did you create an account? You could log there and get the PDF too.

Were you charged?

Z

Was charged, no email confirmation (checked spam).

Checked my raileurope.com account - nothing there either

 

R
Rank
Userlevel 7
Badge +9

Was charged, no email confirmation (checked spam).

Checked my raileurope.com account - nothing there either

I guess then it's time to contact their customer service.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Z

Response from customer service (took about 10 hours):

I apologize for informing you that the seat reservation you attempted to reserve was not fulfilled.

Since the reservation was unsuccessful, I've asked my team to revoke the payment. It will appear in the account after five to ten business days.

You will need to book the seat reservation using the Rail Europe website and add that you have a rail pass while searching for the segment. “

 

I tried to book the seat reservation again and it went through without difficulty.

AND, I have already received credit for the refund at my bank.  :) 

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