I really need help quick because I will be travelling very soon and I paid for 3 seat reservations on the route Bruxelles midi- Paris Nord and it said I should get a confirmation mail in 30 minutes but I did not receive anything. However I placed 3 more orders after this one and got all the tickets immediately so it is not a problem of payment or on my side. the customer service is not responding for 2 weeks and I really do not want to pay again ...
Best answer by Claudi.
View originalI have the exact same problem
This might be due to an issuing error. If you do not receive your e-tickets and cannot find it in your reservation overview. You can reach out to our customer service team to request either a refund or ask us to re-book it on your behalf. It seems that these tickets in particular have been refunded.
I have the same problem! And costumer service hasn’t gotten back to me yet. I know the tickets are on high demand so want to make sure I can secure my seat.
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