According answers in older posts you have to cancel your old pass and buy a new one.

What is your route? Maybe we find trips that you can do by standard tickets pretty cheap and doesn´t need a new pass :)

Hi @Jérémy Martin-Cocher, what Pass would you like to exchange? What Pass would you like to have in return? Do you have a promotional Pass or a standard one and did you purchase '’plus'’ in the check out? If you can provide me with this information, I can help you further.