Impossible to book reservation / imminent depart - can't add traveller

I have been trying both on the website and the app to book reservations but I can’t add a traveller.

I have reached out to the customer service several days ago but no one got back to me and now my depart is imminent. Why is there no way to contact anyone about this??

Page 1 / 1

You can reserve if seats are free directly at the ticket office at the station

You can fill this form https://eurail.zendesk.com/hc/en-001/requests/new to get in Contact with the Support department and as there are currenrly some problems with their app i guess they have actual a high income of messages.

Also, if you give your timetable and travel date, people can advise about alternative options to make reservations.

Hi, please provide us with details and if possible, a screenshot, of the error. This way we are able to help you further. Cheers,

Thank you all for you replies ! so here is the thing, I have the global pass for 2 months and im gonna travel in july then go from paris to madrid the 29th of july and come back from madrid to paris on the 28th of august. But im not able to book trains within spain online, it says I have to book it from the train station but how can i be sure once ill be there that there will still be seats available?

Spain made it quite hard to reserve in advance :/

The bestway is to ask a DB Ticket office or DB ticket agency if they could reserve it for you.

Renfe (Spanish Rail) sadly killed the system that was used by Eurail to reserve trains in Spain Plan B is to reserve at the station in Spain but you risk that your prefered train is sold out :/

Spain and France are the worse Interrail Countries as they make it more and more difficult to reserve trains there.

Booking reservations for Spanish domestic trains is not possible online. You can buy reservations:

at a Spanish ticket office
possibly at Lisboa Santa Apólonia (they're reported to have a Spanish system there)
at a Deutsche Bahn ticket office. You need to provide the train number.
via Deutsche Bahn by phone (+49 30 2970). Collect at a DB ticket machine or receive via post (€5.90 per order). You need to provide the train number.
Via a Swiss ticket office or by phone (scroll down to Switzerland):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations
via RENFE by phone, with limitations, see this page (scroll down to Spain):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations

The good thing is that they are not quota-controlled, so you can book seats until the train is full.

Train numbers can be looked up via www.raileurope.com, but obviously not too long in advance, since RENFE don't publish their timetables a long time in advance.

The TGVs between France and Spain (such as Paris-Barcelona) can be booked:

Via Interrail.eu (2€ booking fee per person and train + 9€ postage fee per order).
via French railways ticket office or by phone (press #85 for English, no booking fee, delivery via e-mail):
https://www.sncf.com/en/customer-service/contact-us/telephone
Via Deutsche Bahn ticket office or by phone (+49 30 2970, no booking fee, delivery via DB ticket machine or by post for €5.90)
Via a Swiss ticket office or by phone (scroll down to Switzerland):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations
via RENFE ticket office or by phone, with limitations, see this page (scroll down to Spain):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations

These TGVs are quota-controlled and don't have a lot of pass holder seats.

Booking reservations for Spanish domestic trains is not possible online. You can buy reservations:

at a Spanish ticket office
possibly at Lisboa Santa Apólonia (they're reported to have a Spanish system there)
at a Deutsche Bahn ticket office. You need to provide the train number.
via Deutsche Bahn by phone (+49 30 2970). Collect at a DB ticket machine or receive via post (€5.90 per order). You need to provide the train number.
Via a Swiss ticket office or by phone (scroll down to Switzerland):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations
via RENFE by phone, with limitations, see this page (scroll down to Spain):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations

The good thing is that they are not quota-controlled, so you can book seats until the train is full.

Train numbers can be looked up via www.raileurope.com, but obviously not too long in advance, since RENFE don't publish their timetables a long time in advance.

The TGVs between France and Spain (such as Paris-Barcelona) can be booked:

Via Interrail.eu (2€ booking fee per person and train + 9€ postage fee per order).
via French railways ticket office or by phone (press #85 for English, no booking fee, delivery via e-mail):
https://www.sncf.com/en/customer-service/contact-us/telephone
Via Deutsche Bahn ticket office or by phone (+49 30 2970, no booking fee, delivery via DB ticket machine or by post for €5.90)
Via a Swiss ticket office or by phone (scroll down to Switzerland):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations
via RENFE ticket office or by phone, with limitations, see this page (scroll down to Spain):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations

These TGVs are quota-controlled and don't have a lot of pass holder seats.

May add the overview in "how to get reservations" ?

Booking reservations for Spanish domestic trains is not possible online. You can buy reservations:

at a Spanish ticket office
possibly at Lisboa Santa Apólonia (they're reported to have a Spanish system there)
at a Deutsche Bahn ticket office. You need to provide the train number.
via Deutsche Bahn by phone (+49 30 2970). Collect at a DB ticket machine or receive via post (€5.90 per order). You need to provide the train number.
Via a Swiss ticket office or by phone (scroll down to Switzerland):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations
via RENFE by phone, with limitations, see this page (scroll down to Spain):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations

The good thing is that they are not quota-controlled, so you can book seats until the train is full.

Train numbers can be looked up via www.raileurope.com, but obviously not too long in advance, since RENFE don't publish their timetables a long time in advance.

The TGVs between France and Spain (such as Paris-Barcelona) can be booked:

Via Interrail.eu (2€ booking fee per person and train + 9€ postage fee per order).
via French railways ticket office or by phone (press #85 for English, no booking fee, delivery via e-mail):
https://www.sncf.com/en/customer-service/contact-us/telephone
Via Deutsche Bahn ticket office or by phone (+49 30 2970, no booking fee, delivery via DB ticket machine or by post for €5.90)
Via a Swiss ticket office or by phone (scroll down to Switzerland):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations
via RENFE ticket office or by phone, with limitations, see this page (scroll down to Spain):
https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations

These TGVs are quota-controlled and don't have a lot of pass holder seats.

Do you mean DB in Germany can book tickets for Spain?

Sure they can. Many railways can book tickets and reservations for others, at least at the ticket offices. Otherwise, international travel wouldn't really work. RENFE though have made it so difficult to sell their tickets and reservations that only a few other railways are still selling them.

Reply

Not finding what you're looking for?

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded