I have been working for two solid days to secure a mandatory seat reservation on a train from Vienna to Utrecht that is a critical leg of my planned trip.

Most of the time when I try to search for trains the search times out before I get a list of possible trips, and this is true regardless of what I enter for the origin and destination of the trip.  I just get a spinning wheel that eventually times out before any train connections are shown.

On the rare occasions that the system shows me some options for the desired train trip, if I try to select the mandatory reservations and add them to my cart, the cart usually shows them as added.  But when i then try to purchase the seat reservations, I either get back to a spinning wheel OR the site logs me out automatically OR I get told that the reservations I selected are no longer possible.  When the last happens, I am not given an option to go back to the previous search and select either a different level of seat reservations or a different route.  Instead, I am forced into doing a whole new search and inevitably it’s back to watching a spinning wheel with no results showing up.

What gives?

Anybody know of a way of contacting a human being to report this problem?

Because right now I’m regretting my choice to purchase Eurail passes since I can’t seem to get the mandatory seat reservations that I need for my trip.