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Missing e-ticket attachment in reservation email, Amsterdam to London

  • 9 April 2022
  • 1 reply
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I reserved two tickets from Amsterdam to London but the confirmation email I received had to tickets attached to it.  Even when I checked my reservations page in my eurail account they were not there to be downloaded.  My trip is coming up very soon and customer service said they would reply within a week but I’m not sure they’ll be quick enough.  Is there any way to contact them that guarantees a quicker response?

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Best answer by rvdborgt 9 April 2022, 20:22

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Userlevel 7
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If you contacted customer service, and said when you need them, then there's nothing more you can do. They prioritise requests by urgency.

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