Missing e-ticket reservation Lausanne --> Paris

  • 30 June 2021
  • 5 replies

this morning I reserved a seat in a train Lausanne --> Paris, I received by mail a confirmation of payment, but I have no ticket with the indicated seat. I contacted the assistance but no answer. 
I don't know how to handle the situation :/


Best answer by Nanja 7 July 2021, 13:55

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5 replies

Userlevel 7
Badge +8

Hi, it seems I've forgotten to reply. I am sorry about that. Your message was received by our Customer Support team in good order and they have sent you your missing tickets on the same day (30 June). Cheers :relaxed:


I have the exact same issue! 

How can this be fixed?

Machteld van de Sande

Userlevel 7
Badge +15

@Machteld van de Sande  get in Contact with Customer Support or wait for the response of Nanja on your own post. She is actual the connection from this Community to the Customer Support department.

Userlevel 7
Badge +8

Hi @Machteld van de Sande, our Customer Support has provided you with the e-tickets :relaxed:  Cheers, 

Userlevel 4
Badge +8

@Aurelie Mongin

@Machteld van de Sande


Mag ik vragen hoeveel je hebt betaald voor de zitplaatsreservering?


Is this a journey with TGV Lyria?