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Missing e-ticket reservation Lausanne --> Paris

Aurélie Mongin

this morning I reserved a seat in a train Lausanne --> Paris, I received by mail a confirmation of payment, but I have no ticket with the indicated seat. I contacted the assistance but no answer. 
I don't know how to handle the situation :/

Best answer by Nanja

Hi, it seems I've forgotten to reply. I am sorry about that. Your message was received by our Customer Support team in good order and they have sent you your missing tickets on the same day (30 June). Cheers :relaxed:

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5 replies

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Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • July 7, 2021

Hi, it seems I've forgotten to reply. I am sorry about that. Your message was received by our Customer Support team in good order and they have sent you your missing tickets on the same day (30 June). Cheers :relaxed:

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Machteld van de Sande

Hi! 

I have the exact same issue! 

How can this be fixed?

Machteld van de Sande

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • July 7, 2021

@Machteld van de Sande  get in Contact with Customer Support or wait for the response of Nanja on your own post. She is actual the connection from this Community to the Customer Support department.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
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1 person likes this
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    Nanja
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • July 9, 2021

Hi @Machteld van de Sande, our Customer Support has provided you with the e-tickets :relaxed:  Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
S
Engin-ius
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  • Sven
  • Engin-ius
  • 284 replies
  • July 10, 2021

@Aurelie Mongin

@Machteld van de Sande

 

Mag ik vragen hoeveel je hebt betaald voor de zitplaatsreservering?

 

Is this a journey with TGV Lyria?

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