Skip to main content
Solved

Missing reservation

  • March 26, 2023
  • 6 replies
  • 98 views
B

I have made two reservations for an outward journey and for the return journey. the cost of each has been deducted from my bank account but I have only received the reservation for the return journey in my mailbox. what now?

Best answer by AnnaB

You can use the form in the link to contact Customer Support. 

https://eurail.zendesk.com/hc/en-001

 

6 replies

ralderton
Railmaster
Forum|alt.badge.img+9
  • ralderton
  • Railmaster
  • March 26, 2023

Were these made through the Interrail reservations service?

Same happened to me. Just get in touch with them and mention your travel date. They can find out if it’s got stuck somewhere

    A
    Railly clever
    Forum|alt.badge.img+10
    • AnnaB
    • Railly clever
    • Answer
    • March 26, 2023

    You can use the form in the link to contact Customer Support. 

    https://eurail.zendesk.com/hc/en-001

     

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
      R
      Railmaster
      Forum|alt.badge.img+10
      • rvdborgt
      • Railmaster
      • March 26, 2023

      Also check in the Reservations overview if the missing reservation is listed there. If so, then you should be able to download it from there.

      Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
        B
        • Brom
        • Author
        • Rail rookie
        • March 26, 2023

        Thanks everyone. I didn't get a reply from customer service on time, that's why I posted here. Same old same old I'm afraid

        A
        Railly clever
        Forum|alt.badge.img+10
        • AnnaB
        • Railly clever
        • March 26, 2023

        Did you check your reservations overview as suggested by @rvdborgt 

        Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
        Camilo.
        Forum|alt.badge.img+3
        • Camilo.Community Manager
        • Eurail Moderator
        • April 2, 2023

        Hi @Brom 

        If you still need help, please send me a private message. 

        Have a nice day!

        Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
        Terms and Conditions & Privacy PolicyAccessibility statement