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Missing reservation e-tickets

  • 26 June 2022
  • 4 replies
  • 51 views

I have placed this order weeks ago and when I realized the problem, that I was missing legs of my trip to from Como to Zermatt and Zermatt to Paris, I notified them immediately via email. That was a month ago. I still have not heard anything and I travel in two days. I have requested a reset of my password because it says I have an account but I do not and I have not received a reset password email so I can set a new password so I can’t log in to view my reservations.  Can someone please help me with this? I don’t want to have to buy these tickets out of my own pocket when I have already paid for the pass!

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Best answer by AnnaB 26 June 2022, 09:38

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Userlevel 7
Badge +7

Have you checked the status of your request in the request database? 

If not I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request. You need to write that you are currently travelling. 

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

It won’t let me login and when I request a new password, the email never arrives. I have tried 4 times. When I go into Book Reservations and look at the leg of the trip for which I never received an e-ticket, it says “ready to board.”  Can I just show my Eurail pass to the conductor and explain I never received an e-ticket? It is a local train and a reserved seat was not required.

Userlevel 7
Badge +7

If reservations are optional you are ready to board. But you should get a refund from Interrail/Eurail for the missing ticket.

Userlevel 7
Badge +5

The trains to/fro Z itself are tiny red locals and cannot even be REServed-if thats what youre missing dont worry. But INtern TGV-trains Swiss-FR must be and will be checked that you have. They are also quite pricey-which can be avoided (too late now) by hooping over border by local trains

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