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Mistake in train reservations

We made several reservations with the interrail tool. We indicated that we wanted second class seats (non-silence). The interrail system did make the reservations for us, however, most of them are in a silent compartment.

This is not the biggest problem because two of our seats are actually business silenzio 1st class reservations. The order confirmation indicates we booked second class, but the actual reservations don't. I have contacted interrail two weeks ago but still don't have a reply.

Does anybody have the same issue? How did they solve it?

18 replies

Angelo
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It happens often that interrail.eu gives to 2nd class users 1st class (or business). You are not allowed to use 1st class with an 2nd class pass. You have to get in touch with customer service of Interrail here: Submit a request – Eurail Knowledge Base 

If they do not respond before your travel, ask directly in the train stations at the ticket office of Trenitalia or in big stations at the last minute Freccie Kiosk for help. Also possible to ask BEFORE BOARDING the train staff. 

We in the community highly reccomend to NOT use interrail.eu reservation service in Italys daytrains, due to this problems and do book directly at Trenitalia Ticket Offices, SNCB/NMBS (maybe also NS International), DB, SBB CFF FFS or ÖBB. Online Possible via ÖBB using this steps: How to get Reservations 🙂 | Community (eurail.com)

Do you have any questions? Feel free to ask in the community! Known languages: Deutsch, Italiano, English.
Tania Baeyens
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Hi,

I wonder how you got this fixed because i have the same problem and on the OBB website i cant make seat reservation. I try to email eurail, trenitalia, the chat on trenitalia but no help anywere. 

Kinds regards
Tania

Tom van Ruiswijk

Hi,

I wonder how you got this fixed because i have the same problem and on the OBB website i cant make seat reservation. I try to email eurail, trenitalia, the chat on trenitalia but no help anywere. 

Kinds regards
Tania

Hey Tania. I actually used the OBB site to make the new reservations. You should choose the Interrail option as a discount card, and choose the option to buy a ticket (not seat reservation only). This sounds weird, but it works! I will try to get my money back from interrail later for the mistake they made.

Tania Baeyens
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Hi,

Thank you for your reply, the problem is i did that and it is not possible to make a seat reservation for that train on the OBB site. 

Tania

Tom van Ruiswijk

Hi,

Thank you for your reply, the problem is i did that and it is not possible to make a seat reservation for that train on the OBB site. 

Tania

Then I think you should contact the NMBS or NS international. They can also make international reservations.

Angelo
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Hi,

Thank you for your reply, the problem is i did that and it is not possible to make a seat reservation for that train on the OBB site. 

Tania

Yes you can book also via SNCB/NMBS Ticket office or call center. 

Wich train do you like to book and when? So maybe I can tell you why it is not working. 

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Tania Baeyens
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I wanted to book from milano centrale to genova piazza principe intercity 669 14.05 on 6/8 . I was thinking as well to call brussel office on monday i just hoped i could fixed it myself.

 

thanks for the help.

Tania

Angelo
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I can book it for 3€. The EC at 14:11 has a problem via ÖBB, and can’t be booked, but it would also cost 10€ for the same time like the IC. At 14:25 there is the local express train RV to Genova, which is reservation free (but on weekends, trains can be full).

 

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Tania Baeyens
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I dont? But yours is on the 5th en mine on the 6th

 

Angelo
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Yes sorry, but for 06/08 I can still see a price. 

 

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Angelo
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The strange thing is, that I can’t see a price for the IC at 15:10, but you can. This is really strange. 

Maybe try to book with the website in German? Maybe than will it work?

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Tania Baeyens
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Hi,
Nope i try it on German site, i try on my iphone, ipad, PC and on mac book, and all different kind of browsers from edge, safari to chrome i get the same result, nothing :-( 

So weird.

Angelo
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@Tania Baeyens I think I know now what it is missing. The Interrail discount for your child. Did you add it? I tried now, and choosing adult (Interrail)+ Child no price showed. 

You can also use 2 times adult. You need a seat, the cost is the same if child or not.

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Tania Baeyens
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I tried an adult discount globalpass + child discount globalpass , i tried two adults discount global pass, i tried without discount it al stay the same it is not visible . 

Angelo
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strange, I hope SNCB/NMBS can do it. There should be enough seats available. 

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Tania Baeyens
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Thanks for helping.

 

Tania Baeyens
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I called brussels service center en they helped me out in 10 min. I really recommend the service center they are really nice people always ready to help! 

R
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I called brussels service center en they helped me out in 10 min. I really recommend the service center they are really nice people always ready to help! 

Yep, they're normally quite good. The only downside is the cost of their phone number (€0.30/min.) so I tend to go to the ticket office if I can.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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