my app is stuck in a loop trying to activate the journey I wanted. it is stuck for hours and the app is not responding to any attempts to make it work. I have a photo of it but cannot send it here.
Best answer by rvdborgt
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my railpass app is stuck
You can copy and paste a screenshot directly into a comment here. A screenshot would really be helpful, plus the steps to get to the state in the screenshot.
First, restart your phone and check for app updates. And make sure you have a good internet connection.
If that doesn't work, then:
- Check the technical requirements:
https://eurail.zendesk.com/hc/en-001/articles/7560433913245-What-should-my-device-settings-be-to-run-the-App- - Contact customer support here:
https://eurail.zendesk.com/hc/en-001/requests/new
And check the information they need in your request:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Information-required-when-contacting-us-
Also tell them when you need the pass. A concrete date/time, not "ASAP” or "urgent”.
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