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my railpass app is stuck

  • 9 June 2023
  • 1 reply
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my app is stuck in a loop trying to activate the journey I wanted. it is stuck for hours and the app is not responding to any attempts to make it work. I have a photo of it but cannot send it here. 

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Best answer by rvdborgt 9 June 2023, 07:45

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You can copy and paste a screenshot directly into a comment here. A screenshot would really be helpful, plus the steps to get to the state in the screenshot.

First, restart your phone and check for app updates. And make sure you have a good internet connection.

If that doesn't work, then:

  1. Check the technical requirements:
    https://eurail.zendesk.com/hc/en-001/articles/7560433913245-What-should-my-device-settings-be-to-run-the-App-
  2. Contact customer support here:
    https://eurail.zendesk.com/hc/en-001/requests/new
    And check the information they need in your request:
    https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Information-required-when-contacting-us-
    Also tell them when you need the pass. A concrete date/time, not "ASAP” or "urgent”.

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