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Old Pass nr. is noted in Seat Reservation

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Hi everyone!
 

My friends and I bought a One Country interrail pass a few weeks ago. Since we want to travel from Switzerland to Florence, we had to make seat reservations (Trenitalia). I bought these also via the Interrail website.

But later we realized that we bought the wrong pass. So we cancelled it and bought a new one (Global Pass). When I checked the tickets from Trenitalia today, I saw that the number of our old pass is still noted there.

I assume this will cause problems at ticket inspection? Is it possible to change this and rewrite it to our new number?

 

Kind regards,

Best answer by Nanja

Your question has been redirected to Customer Support. They will come back to you via email to assist you further. Cheers, 

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Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • June 18, 2021

Your question has been redirected to Customer Support. They will come back to you via email to assist you further. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
seewulf
1 person likes this
  • seewulf
    seewulf
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Railmaster
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  • rvdborgt
  • Railmaster
  • 10657 replies
  • June 18, 2021

Last year, we bought reservations in Italy at the ticket counter. Our mobile pass numbers were entered on the reservations but train staff did not check them.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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