Paid for couchette Salerno to Milan but told only a seat

  • 12 August 2022
  • 3 replies

We paid for couchette for 5 through inter rail but Trenitalia says it’s seats only. We paid for 215euro - all the details are correct but the emailed tickets are for seats only and Trenitalia confirmed our names are not on the train other than for seats. We travel in a couple of hours with 3 tired kids. We need inter rail to send correct tickets but no way to get in touch directly. Anyone had this experience and suggest what to do ? Thanks!!


Best answer by AnnaB 12 August 2022, 18:00

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Userlevel 7
Badge +9

You need to make new reservations, but don't do that at Interrail. What route are you travelling?  


Then you ask Customer Support for a refund of the 215 EUR. There has been lots of problems with the Italian reservations through Interrail so you are far from alone getting into trouble. 

Userlevel 7
Badge +10

For nighttrain in Italy you have to book via train station ticket offices like DB, SBB CFF FFS, SNCB/NMBS, NS International or 

Trenitalia Ticket offices in Italy or Paris Gare de Lyon or Lyon Part Dieu.

Thanks Anna. We’re travelling Salerno to Milan on an overnight. I think you’re right we have no option but to rebuy the couchette places and get a refund from interrail. Thanks for response