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Paid seats tickets but didn't received

  • June 10, 2022
  • 3 replies
  • 143 views
Noémie Univok Gillardin

Hello, I recently bought 2 reserved tickets from Wien to Venice but in the mail there wasn’t the tickets, juste the receipt of the payment. Also, in my interrail account there is the reservation but without any document ! I have sent few mails but no one is responding since 7 days now… I must travel in 2 days so it’s stressing me out, please help.

Best answer by Claudi.

This ticket is issued as an electronic one. If you did not receive it, it might indicate an issuing error, the only way to resolve this is to get in touch with our customer service team. If we are unable to respond to you in time. You can re-book this yourself and let us know so that we can refund the incorrectly issued tickets 

3 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • June 10, 2022

Hello, I recently bought 2 reserved tickets from Wien to Venice but in the mail there wasn’t the tickets, juste the receipt of the payment. Also, in my interrail account there is the reservation but without any document ! I have sent few mails but no one is responding since 7 days now… I must travel in 2 days so it’s stressing me out, please help.

According my knowledge this reservation still have to be shipped via mail if bought via Interrail/Eurail as they can´t issue this reservation as E-Reservation (not sure about that) 
@Noémie Univok Gillardin  You have to Contact Customer service but i doubt they will answer on time :/ Mention in your request your traveldate. Maybe they answer on time.
https://eurail.zendesk.com/hc/en-001/requests/new
 
For fellow travelers
I personally can say once more reserve on interrail/Eurail trains as last option it´s often easier and cheaper to reserve trains directly with the railcompanies
You can reserve this Nighttrain and many others of Austrian Rail on oebb.at (Add discount Eurail/Interrail and then click on “Single & Daytickets” and NOT on the “Seat Only option” Here is a manual

 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
A
R
Railmaster
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  • rvdborgt
  • Railmaster
  • June 18, 2022

This reservation should however have been sent via e-mail, I've just checked this.

But indeed better to try booking elsewhere first.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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  • Claudi.Community Manager
  • Community Manager
  • Answer
  • August 16, 2022

This ticket is issued as an electronic one. If you did not receive it, it might indicate an issuing error, the only way to resolve this is to get in touch with our customer service team. If we are unable to respond to you in time. You can re-book this yourself and let us know so that we can refund the incorrectly issued tickets 

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