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Paper tickets never delivered

  • September 19, 2022
  • 3 replies
  • 124 views
Robert Ottolangui

Hi,

I ordered paper reservation tickets for Oslo to Bergen to travel on 2 September and Bergen to Oslo on 4th September. The only option I had on the eurail website was to order paper tickets and wait for them to be delivered. The tickets never arrived and I think they were returned to their office, despite my address being correct on the order. 

In order to travel I had to book and pay again directly with the train company over the phone. I’ve tried contacting eurail for a refund on the original paper tickets but I have not been able to get a response. Any advice?

Best answer by Anonymous

Hello Robert, thank you for your question. I am sorry to read this!

According to the communication I have located, this is the response my colleagues provided:

Because you couldn’t pick up the reservations they were returned to our office, this is why you are not eligible for a refund under the railway company’s' rules. 
If you have paper reservations tickets that you cant use I would advise to cancelled them before the reservation date in your Reservation Overview so that you are eligible for a refund. 

I hope this clarifies it! Please let me know if you need further assistance.
Kind regards,

Annie

3 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • September 19, 2022

Did you get a tracking number for the delivery of the paper reservations?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
  • Anonymous
  • Answer
  • September 29, 2022

Hello Robert, thank you for your question. I am sorry to read this!

According to the communication I have located, this is the response my colleagues provided:

Because you couldn’t pick up the reservations they were returned to our office, this is why you are not eligible for a refund under the railway company’s' rules. 
If you have paper reservations tickets that you cant use I would advise to cancelled them before the reservation date in your Reservation Overview so that you are eligible for a refund. 

I hope this clarifies it! Please let me know if you need further assistance.
Kind regards,

Annie

Robert Ottolangui

You have conveniently missed the point in your 'communication' where you said that I provided an incorrect address, which is not true. The address I provided was valid and the tickets failed to be delivered. Please can you arrange a refund for me, Annie. Thank you

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