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Paris Montparnasse to Bordeux train glitch - wrong time

Faye Bryant

Hi

 

I made five seat reservations yesterday for the Paris to Bordeaux Train ( In August ) 

 

There is a glitch, which means that when I select the 17.11 train, the 16.11 train is indicated ( screenshot attached )  however when you fo through to review order, the 17.11 is indicated again.

 

My reservations have arrived, but they are for the 16.11, which is too early for our connection.

 

Is there a helpline/ email address I can contact to correct this? 

 

Has anybody else experienced the same problem? 

 

Thank you Faye

 

 

 

 

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Best answer by seewulf 5 June 2022, 20:42

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3 replies

seewulf
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Userlevel 7
Badge +14

Yeah there is sometimes the glitch if you book from a different timezone :/ Happens from time to time

You can contact Customer Service via this form :)
https://eurail.zendesk.com/hc/en-001/requests/new

Currently the Customer Service is overcrowded with request as it´s summer (high season) and due the 50% Flash sale last month :/

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R
Rank
Userlevel 7
Badge +9

The better way to book French reservations is by phone via SNCF. Press #85 for English, no booking fees (10€ in this example), reservations are sent via e-mail.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Faye Bryant

Thanks so much for your replies. It’s really helpful.👍

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