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Pass cover number for mobile pass

  • 14 May 2022
  • 5 replies
  • 3320 views

I have two mobile 1st class passes through eurail but need the pass cover numbers to make a seat reservation for a tvg train from CDG airport to Nîmes. 
 

I need this urgently and require a response asap, please. 

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Best answer by carllll 18 July 2022, 12:28

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Userlevel 7
Badge +8

You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support only work ordinary business hours so you will have to be patient to get a reply. Right now Customer Support are overloaded with issues so the response time is longer than normal. 

Userlevel 7
Badge +7

Customer Support only work ordinary business hours so you will have to be patient to get a reply.

They also work during weekends, but I think only for urgent problems.

Userlevel 7
Badge +13

@AnnaB  Customer Service work even on the weekend.

The Community Supervisors here are usually “just” online duering ordinary business hours.

Userlevel 7
Badge +8

@AnnaB  Customer Service work even on the weekend.

The Community Supervisors here are usually “just” online duering ordinary business hours.

Ok. Thanks for the info @seewulf 

You can generate a pass cover number at the following link without having to contact customer service:

https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot function on the help page. I don’t know why it is not more easily accessible.

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