I have two mobile 1st class passes through eurail but need the pass cover numbers to make a seat reservation for a tvg train from CDG airport to Nîmes.
I need this urgently and require a response asap, please.
You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support only work ordinary business hours so you will have to be patient to get a reply. Right now Customer Support are overloaded with issues so the response time is longer than normal.
Customer Support only work ordinary business hours so you will have to be patient to get a reply.
They also work during weekends, but I think only for urgent problems.
@AnnaB Customer Service work even on the weekend.The Community Supervisors here are usually “just” online duering ordinary business hours.
@AnnaB Customer Service work even on the weekend. The Community Supervisors here are usually “just” online duering ordinary business hours.
Ok. Thanks for the info @seewulf
You can generate a pass cover number at the following link without having to contact customer service:
https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcnYou can access this by using the chat bot function on the help page. I don’t know why it is not more easily accessible.
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