This is an issue on our side. As a temporary workaround I can provide you with a Pass Cover number. Please provide me with your order number via a private message. 

@Guillaume  For which Route on which day? Maybe you can reserve directly with the  railcompany :)

Hello

I dont know how I booked and paid for two reservations, for my daughter and I, on the same trains at the same time with our global eurail pass. When I tried to cancel one it says it non-refundable. Is there any recouse? I dont understand how you can double book a reservation on trains.

Any help would be appreciated.

Thanks

Mikistory

If you made double reservations by mistake, you'd better contact customer service and ask them for a refund.

How do you contact Customer Service. All I can fine is chatbot

Please click on the link I posted. It's a form to fill in. No chatbot in sight.