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Problem with seat reservations Paris-Milan

Lakkiira
Hello everyone !
I bought the pass and reserved my seats via Rail Planner. But I can't access the payment for the extra charge. Could you tell me what is necessary for my reservation to be correct?
Thank you very much

 

Best answer by Nanja

Hi @Lakkiira, with payment for the extra charge, do you mean the supplement required or the seat reservation itself. The supplement needs to be paid at the station or on board. 
If it is about the seat reservation, can you explain why you can't book. Is it because you cannot find where to book or is there a message or error you see when booking? 

@Maxime Cochin , @Chewy , can you also explain it is more detail as well as the exact route and date?

 

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7 replies

M

Hello ! I have exactly the same problem : i just bought the pass and booked the trains for my trip to WARSZAWA but I can’t book the extra charge (seat reservation). And i saw it’s the same for any other cities and at any time, so Im wondering if it’s a problem from their website… But i can’t find any after sales service number ! If someone has some solutions, I would be glad to know it too ! Thank you

C
  • Chewy
  • Rail rookie
  • 1 reply
  • July 31, 2021

Hello! I also have the same problem with trying to reserve a seat from St Raphael to Paris for tomorrow… There is no option to reserve a seat? :astonished:

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10499 replies
  • July 31, 2021
Chewy wrote:

Hello! I also have the same problem with trying to reserve a seat from St Raphael to Paris for tomorrow… There is no option to reserve a seat? :astonished:

If you're in France: go to ticket SNCF ticket office. Or call SNCF.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10499 replies
  • July 31, 2021
Maxime Cochin wrote:

i just bought the pass and booked the trains for my trip to WARSZAWA but I can’t book the extra charge (seat reservation). And i saw it’s the same for any other cities and at any time, so Im wondering if it’s a problem from their website… But i can’t find any after sales service number ! If someone has some solutions, I would be glad to know it too ! Thank you

Did you check this page?

Additionally, if you tell us which trains exactly, people can advise about other ways to make reservations.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • August 2, 2021

Hi @Lakkiira, with payment for the extra charge, do you mean the supplement required or the seat reservation itself. The supplement needs to be paid at the station or on board. 
If it is about the seat reservation, can you explain why you can't book. Is it because you cannot find where to book or is there a message or error you see when booking? 

@Maxime Cochin , @Chewy , can you also explain it is more detail as well as the exact route and date?

 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
C
  • CedricKing
  • Rail rookie
  • 1 reply
  • July 1, 2022

I have reserved seats from Paris to Milan via Geneve. I received the Tickets from Geneve to Milan but not the Paris to Geneve, despite me paying for both of them. Please advice.

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10499 replies
  • July 4, 2022
CedricKing wrote:

I have reserved seats from Paris to Milan via Geneve. I received the Tickets from Geneve to Milan but not the Paris to Geneve, despite me paying for both of them. Please advice.

Contact customer service. Mention clearly your travel date, so they can prioritise correctly.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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