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problems with seat reservation greek islands pass

  • 18 July 2023
  • 6 replies
  • 137 views
C

hi, 

me and my friend are having some problems in booking domestic travels in the greek islands, because, using the hellenic seaways website, they told me my document number is not valid (referring to the cover pass number), but I used the one they give me when buying the greek island pass (6 days). how can I deal with this problem?

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Best answer by rvdborgt 18 July 2023, 10:15

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6 replies

R
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  1. Do you have a mobile or a paper pass?
  2. If it's a mobile pass, you using a number that consists of a capital i and 8 digits? They usually want that format. You can generate such a pass cover number from the mobile pass number here.
  3. Is this the first ferry booking you're making?
  4. If not, are you booking the ferries in chronological order? That is required for some reason.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C

i have a paper pass, and I have already booked the 2 International travels included in the pass, and now I need to book the domestic ones, and I have troubles with them.

R
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Userlevel 7
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OK, could you then please look at question 4?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C

I booked at the same time the international travels from Italy to Greece and from Greece to Italy, and then the intention was to book the first domestic travel (from piraeus to Mykonos), which should be the first national travel of the 4 we can use with the pass, in chronological order.

 

R
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Userlevel 7
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Maybe you can book via Blue Star ferries? https://www.bluestarferries.com/en-gb

If that doesn't work either, then contact customer service here:

https://www.hellenicseaways.gr/en-gb/contact

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C

yes I tried also via Blue Star Ferries, but I think the problem could be the fact that I didn’t received the pass yet, so I think the number that I'm using could probably be wrong, because I'm using the number they gave me at the time I bought the pass. I saw from other messages in the community that also other people have had the same problem and they told them they would have give them a provisional cover pass number, to be able to book travels even if they didn’t received the paper pass yet, in order to guarantee a seat reservation

 

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