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Rail Planner App no updated

  • 4 August 2023
  • 4 replies
  • 46 views

Good morning! A night jet for which I have booked a seat do not appears on the Rail Planner app.

In particular, is the route from Bologna to München on the 8 of August.  

How can I resolve this problem? 

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Best answer by thibcabe 4 August 2023, 12:10

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4 replies

Userlevel 7
Badge +5

Rail Planner splits the train in Villach when in fact it continues. The solution is to add the journey manually.

Rail Planner splits the train in Villach when in fact it continues. The solution is to add the journey manually.

May you please explain to me how to add it manually? Sorry, first time using the pass! 

Userlevel 7
Badge +5

You search for your connection and at the bottom you'll see this box :

 

Userlevel 7
Badge +3

Rail Planner splits the train in Villach when in fact it continues. The solution is to add the journey manually.

May you please explain to me how to add it manually? Sorry, first time using the pass! 

On the search results, scroll to the bottom and it will give you the option to manually add a train, fill out the details and add it.

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