I received an email from SNCF regarding a cancelled train (France strikes) but not on Eurail or on SNCF Connect site can I look up my ticket information (I tried ‘import’ but that failed). I can’t get in touch with anyone at Eurail. How do I proceed? Per the email, neither option is actionable (I did not have a eurail account when I bought tickets):
Your train 4655, on 16/03, departing from MONTPELLIER SAINT ROCH to MARSEILLE SAINT CHARLES is cancelled due to interprofessional social movement.
We offer you the following options:
- Exchange your ticket at no cost, keeping the same departure and arrival stations.
- Cancel your ticket, before departure, to get a refund.
To do this, go to SNCF Connect or to your SNCF-approved travel agency.
Best answer by rvdborgtView original