Hi, I have created a journey from Amsterdam to Brussels (without reservation) and Brussels to Paris Euro Star (with reservation using b-europe.com) for today. Unfortunately there is strike in Amsterdam today so I am not able to take the train to reach Brussels.. now my reservation for which I paid 116 euro ( for 2 adults and 2 kids) are going waste as I am not able to reach brussels today afternoon.
I connected with customer care of SNCB (b-europe) and they said that your reservation can not be refunded and also can not be changed because you have not done booking with us for your previous connection (from asmsterda to brussels)
EU rail team says that we also can not do anything as you have not done the reservation on our portal. This is really pity and eurail is creating confusion by giving option to allow people to do reservation through different provider. Even If I apply for refund for delayed or cancelled journey, I will not get refund of 116 euro. and neither there is a possibility of getting another reservation.. People should do reservation only with eurrail site and not from other website which eurrail reocommends in thier app
Can any one help? I can be reached at +31 610xxxxx (Personal phone number removed by moderators for privacy reasons)
