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Reservation booked but no tickets arrived

  • July 30, 2021
  • 3 replies
  • 95 views

Lørenzo

I made my e-tickets reservation several hours ago, there was a problem with one leg of my journey which I did solve by myself asking interrail for a refund on that specific leg. About the other reservations which they said to me were booked in an email, I haven’t received any ticket yet, and they also do not appear online in my account after 4+ hours. I’ll leave this Tuesday.

Best answer by rvdborgt

Please contact customer support and also write them when you are travelling. They should be able to send you the reservations.

3 replies

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  • Railmaster
  • Answer
  • July 30, 2021

Please contact customer support and also write them when you are travelling. They should be able to send you the reservations.


Lørenzo
  • Author
  • Rail rookie
  • July 30, 2021

thank you! I’ll try again, but they said it may take 4 days to reply. I just hope to get the tickets before leaving.


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  • Retired Community Manager
  • August 2, 2021

Hi, just checking in to see if our Customer Support team has reached out to you already. Let me know :relaxed: