I was going from Heidelberg to Warsaw on Global Pass. From Berlin, I had to reserve a seat. It was written, I have to pay 6 Euro, but they charged me 66 Euros.
if this was the case, I’m student and I couldn’t have gone by Ryan air in 25 Euros return. And Interrail didn’t mention any of the cost.
I have got the receipts, how to get refund? Kindly guide me.
regards
Best answer by Angelo
This is wrong by the staff at DB Ticket Office. They should give you only a Reservation and not a new Ticket. Please get in touch with DB Contacting Deutsche Bahn: You can reach us by phone or e-mail
+11If you have buy the reservation via Eurail.com than you can ask directly the customer service of Eurail. If you have bought the reservation via an other company ask directly there.
I bought it from DB on Berlin Gesun Station, even showed them the pass for 3 times, but they said it’s 66.7
+11This is wrong by the staff at DB Ticket Office. They should give you only a Reservation and not a new Ticket. Please get in touch with DB Contacting Deutsche Bahn: You can reach us by phone or e-mail
Thanks for your help
Do you have any information, where can I complain about it. Or can interrail contact them.
this also happened to another girl who went before and the DB lady charged her more as well and she was very rude saying “ Go away, I don’t have tickets or pay this amount.
+11Maybe
This is a case for DB customer service. A reservation should have been €4.5 at the DB ticket counter.
I think you can use one of the 2 complaint forms at the bottom.
https://www.bahn.com/en/contact/online-contact-forms
Keep all receipts and the ticket you were sold.
Any information where I can complain about DB. Is there complaint centre like below for DB as well.
Any information where I can complain about DB. Is there complaint centre like below for DB as well.
Have you used one of the complaint forms I indicated? If so, did you get a confirmation that they received your complaint? They are legally required to send a reply to your complaint within 1 month and if they need more time, they must notify you within one month and they must then send a final reply within 3 months.
If DB refuse to pay you back or if they don't reply within the legal timeframe, then you can contact the conciliation body söp.
thank you so much
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