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Reservation issues - after passenger details I'm taken back to the homepage


Hi, i have got 5 trips in my basket, fill out the details at stage 2, then when i click on the add passenger details button - it just takes me back to teh home page ?

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Best answer by AnnaB 30 June 2022, 15:00

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10 replies

Userlevel 7
Badge +6

Hi Paul,

for which routes are you trying to make reservations?

London to Paris, Paris to Turin

Userlevel 7
Badge +9

What dates and time? @Paul O 

Its doesnt seem to matter - its the IT process thats not working for many people 

 

Your cart

 

Fri 19 August 2022Delete

18:01

LONDON ST PANCRAS INTL (UNITED KINGDOM)

21:17

PARIS NORD (FRANCE)

€64

Show price breakdown

Sat 20 August 2022Delete

12:46

PARIS GARE DE LYON (FRANCE)

18:15

TORINO PORTA SUSA (ITALY)

€66

Show price breakdown

Sun 28 August 2022Delete

09:10

MILANO CENTRALE (ITALY)

12:27

ZUERICH HB (SWITZERLAND)

€26

Show price breakdown

Sun 28 August 2022Delete

13:34

ZUERICH HB (SWITZERLAND)

17:37

PARIS GARE DE LYON (FRANCE)

€74

Show price breakdown

Sun 28 August 2022Delete

19:13

PARIS NORD (FRANCE)

20:30

LONDON ST PANCRAS INTL (UNITED KINGDOM)

€64

Show price breakdown

Total amount€294

 

Now can suddenly get through to payment stage - but payment box is now not clickable ?

Userlevel 7
Badge +9

I have read somewhere that you should not try to add too many journeys at once when making the reservations. What happens if you make the reservation for only one journey at a time?

Worry is you end up paying for one leg, then cant make the next ! 

Currently having the same issue. Manage to make it once to passenger details in two days but not further.

Userlevel 7
Badge +9

Worry is you end up paying for one leg, then cant make the next ! 

In that case, you can also call SNCF (press #85 for English) or call NS. Neither charge booking fees and both will send reservations via e-mail.

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