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Reservation not processing after payment

  • 31 October 2022
  • 2 replies
  • 63 views
T

Hi,

I am currently trying to reserve 2 tickets between London and Lille for Wednesday. Once I have entered all information and payment details the page refreshes on the same page but no payment has processed and the reservations remain in the basket.

I have tried multiple times and get the same result regardless of the time booked. I have also checked the Eurostar site to confirm that there are tickets available.

Any help on how to fix this would be appreciated! 

Thank you!

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Best answer by AnnaB 31 October 2022, 22:06

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Checking at the Eurostar website doesn't give information about the availability of pass holder seats.

There is a limited number of pass holder seats on the Eurostar and on popular departures and during high season those sell out weeks, and sometimes months in advance.

The best place to see the availability of passholder seats and make reservations on the Eurostar is 

https://www.b-europe.com/EN/Booking/Pass#TravelWish

Press "later trains" and eventually you will find the next available connection. 

 

If you have a mobile pass you need to generate a Pass Cover Number in order to make the reservation at b-europe. You do that here in the PCN generator:

 

https://community.eurail.com/news-and-announcements-39/pass-cover-number-generator-is-live-5653

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
T

Thank you Anna this helped me and the tip about generating a pass cover number was one I stumbled across earlier. Two birds one stone!

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