I booked many trains all at once on Monday and one particularly long leg got messed up and I was notified it wasn’t fully booked and instead stuck in “PRERESERVATION MADE”.
All other legs were booked, however they still don’t appear in my “Reservations” portion of my account.
My travel is happening on Saturday and I still haven’t heard back from customer support about this. In the email notifying me about the reservation problem I was told this could be resolved! I would just book a new leg, but I got charged for the whole trip and don’t have enough to make a new reservation!! In addition, the reservations portion of the website is next to un-usable and I’m worried this will just happen again.
I haven’t been able to find any phone number to call or any way of talking to a non-bot… anyone have an idea of what I”m supposed to do?
Best answer by AnnaBView original