I have emailed customerservice@interrail.eu 4 days ago regarding why my night train ticket from Genova to Rome shows price of 3 Euros when I have actually been charged 122 euros. The reservation ticket also states it is a second class ticket when I have actually booked the first class couchette. The ticket shows a seat number instead of a couchette number. i.e 14A, 14B etc.
Best answer by rvdborgt
View originalI have emailed customerservice@interrail.eu 4 days ago regarding why my night train ticket from Genova to Rome shows price of 3 Euros when I have actually been charged 122 euros. The reservation ticket also states it is a second class ticket when I have actually booked the first class couchette. The ticket shows a seat number instead of a couchette number. i.e 14A, 14B etc.
On which day is that journey?
Please note that in Italy there is no 1st class couchette. All couchettes are 2nd class.
I am travelling on 28th June.
122€ however sounds like the supplement for a sleeper for single use.
Please note that this is more expensive than the normal fare currently available: you can have a single sleeper for €89.90:
And you don't need a travel day.
thank you for highlighting that I could have obtained the tickets outside of the interrail website. That is very useful especially as it is flexible to use any day. However my problem is I have paid for single couchette but been issued a second class seat and second class ticket of 3 Euros, when I have charged 122 euros. But if I use the tool to refund then I might not receive the full refund as is not my fault.
However my problem is I have paid for single couchette but been issued a second class seat and second class ticket of 3 Euros, when I have charged 122 euros. But if I use the tool to refund then I might not receive the full refund as is not my fault.
Indeed, do not request a refund via the tool. Customer support should handle this. They are very busy but will get back to you.
Excellent thank you. I wasn’t sure weather to request through tool.
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