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Reservation - travel not found

  • 23 September 2021
  • 2 replies
  • 32 views

Hello guys,

I am trying to make a seat reservation from Venzia to Roma, but it say‘s there‘s neither a trip nor a traveller. But I already have a valid trip and I already have done some reservations the days before.

 

Thank you,

Sophie

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Best answer by Leo 27 September 2021, 14:56

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2 replies

Hi Sophie,

Some of our users are experiencing technical issues due to a recent migration of our database, we are sorry for the inconvenience. Fortunately, there is a workaround, did you manage to get in touch with our customer service already? If yes, write your order number here and I’ll make your request is processed quickly.

Cheers,

Leo

Hey Leo, 

I already have managed to get in touch with the customer service. My number is IN30257184. Thank you!!!

 

Sophie

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