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Seat reservations not sent

  • April 13, 2022
  • 2 replies
  • 109 views
B

@Nanja I purchased several batches of seat reservations on 3rd April, and three separate charges appear on my credit card relating to these purchases. However, the seat reservations were never sent to me, and I do not appear to have a confirmation number for them. I emailed your support email about this on 4th April, listing the seat reservations I had purchased, but have not received any response. I tried again today and still have not had a response.

One of the trips I have is leaving in less than a month, so i can’t wait any longer for these seat reservations (or a response from your team). I have purchase some of the reservations again, but some of the ones I needed are no longer available. Could you please get back to me ASAP on this issue? 

Best answer by Nanja

Hi Byway, your message is well received and it is being looked into so they will get back to you as soon as possible. The missing tickets will be provided to you, and there is still enough time so please do not worry. Cheers, 

    2 replies

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • April 13, 2022

    Did you check in your reservations overview if they are available there?

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • Answer
    • April 14, 2022

    Hi Byway, your message is well received and it is being looked into so they will get back to you as soon as possible. The missing tickets will be provided to you, and there is still enough time so please do not worry. Cheers, 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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