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TER not accepting Eurail anymore. Refund passes

K
  • KenW
  • Right on track
  • 4 replies

Hi there:

As I cannot use my Eurail France pass for us to book seats for 18/July onward (see message below when I try to book seats), I am want to know how I can inactive my Eurail pass and request refund. Can anyone tell me how?

Message from the site when I try to book seats:

"Urgent message regarding TER trains in Southern France
 Dear travelers,

It has come to our attention that the transport regional authority in the “Sud PACA” region of France (Sud Provence- Alpes- Côte D’Azur) is not accepting Interrail/Eurail Passes on board TER trains.

We are currently investigating the matter directly with SNCF (France's national state-owned railway carrier and Eurail B.V. shareholder) to understand what this means for you as a traveler.”

Thank you all.

Regards;

Ken
 

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Best answer by rvdborgt 5 July 2022, 23:11

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A
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Userlevel 7
Badge +9

If you look at the instruction film about how to use the Eurail pass there should be information about how to deactivate the pass. 

If you still have questions after having looked at the film, please ask again here.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
K

Thanks AnnaB. I found a link from the site. Thank you.

R
Rank
Userlevel 7
Badge +9

Note that this decision has been reversed; Eurail remains valid.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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