My train was canceled on May 19, I made a claim on the snfc website but they did not answer. Where should I request the refund of the ticket and the extra expenses for having canceled that trip.
Answer
TGV cancelled my train (Barcelona - Paris)
Best answer by rvdborgt
SNCF is responsible for any extra expenses since they should have offered an alternative. They're required to send a reply within 1 month, or a notice that it will take longer and then their final reply must come within 3 months.
SNCF is responsible for any extra expenses since they should have offered an alternative. They're required to send a reply within 1 month, or a notice that it will take longer and then their final reply must come within 3 months.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
SNCF is responsible for any extra expenses since they should have offered an alternative. They're required to send a reply within 1 month, or a notice that it will take longer and then their final reply must come within 3 months.
it's been more than a month i made the claim through snfc but i don't get any answer, is there any entity in europe that regulates these cases? any other place where i can make my claim?
You could go to the SNCF mediator:
https://www.sncf.com/en/customer-service/dispute-management/sncf-mediator
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.